We want your experience at Alpine Arts Center to be easy, creative, and enjoyable! Below you’ll find answers to common questions along with our studio policies. If you don’t see what you’re looking for, please reach out—we’re happy to help.
Frequently Asked Questions
What should I bring to my class?
Most classes include all supplies and materials. Just bring yourself and your creativity! If anything special is needed, we’ll include that information in the class description or confirmation email.
What should I wear?
Art can get messy! We recommend wearing something comfortable that you don’t mind getting paint, clay, or other materials on.
Do I need prior art experience?
Not at all! Most of our classes are designed for beginners and all skill levels. Our instructors guide you step-by-step.
Can I drop my child off for a class?
Yes, our classes are drop-off and parents don’t need to stay. For drop-in art activities at our studio, parents should stay and supervise any children ages 8 or under.
Where can I park?
Parking is available right outside our front door. There is also additional parking below in the parking garage.
When can I pick up my pottery/artwork?
Artwork can be taken home same day, or left overnight to dry. Pottery will need to be fired and will be available about a week later (2 weeks if it is being sculpted and then glazed). Shipping is also available for an additional fee.
Can I bring food or drinks?
We have snacks and soft drinks available for purchase at the studio, and guests are also welcome to bring their own food and non-alcoholic beverages. Enjoy a drink from our Art Bar, featuring wine, beer, and prosecco available for purchase. Please note that outside alcoholic beverages are not allowed.
Do you offer private parties or events?
Yes! We offer customized art experiences for birthdays, corporate events, showers, family gatherings, and more.
Studio Policies & Important Information
We want every guest to have a wonderful experience at Alpine Arts Center! Our policies help us prepare materials, schedule instructors, and create the best possible experience for every student and guest. We appreciate your understanding and support of these guidelines. If you have a special circumstance or question, please contact us and we are happy to help whenever possible.
Registration Changes, Cancellations & Credits
Schedule Changes
Schedule changes may be accommodated based on availability and are subject to a $10 administrative fee per date change. We ask that changes within two weeks of the program date be kept to a minimum. Schedule changes requested within 48 hours cannot be accommodated.
Credits & Refunds
Because we prepare supplies, lessons, and staffing in advance, the following policies apply for classes/camps:
- 2+ weeks notice: 70% credit may be requested
- 1+ week notice: 50% credit may be requested
- Less than 1 week notice: No refunds or credits are available
Store credit is preferred, but refunds may also be requested.
Please note:
- Private party and private lesson deposits are non-refundable.
- For session-based classes, camps, and clubs, refunds/credits apply to the full session—not individual missed dates.
Illness or Emergencies
We understand that unexpected situations happen. Please email info@alpineartscenter.org as soon as possible before your program begins. A manager will review illness or emergency situations on a case-by-case basis. Supporting documentation may be requested.
Alpine Arts Center Cancellations
If a program must be canceled due to weather, instructor availability, or another unforeseen circumstance, we will work with participants on an appropriate solution, including rescheduling when possible.
Alpine Arts Center reserves the right to:
- Substitute instructors of equal experience when needed
- Cancel programs that do not meet minimum enrollment requirements
- Refuse admission or dismiss participants due to inappropriate behavior
Art Supplies, Pottery & Gallery Purchases
Store Returns
Unused and unopened retail items may be returned within 30 days of purchase, less a 5% restocking fee.
Gallery Artwork
All gallery artwork sales are final, as artist commissions are calculated at the time of purchase.
Artwork Damage
We take great care with every piece created in our studio. Alpine Arts Center is not responsible for artwork brought into or created at the studio.
If Alpine Arts Center damages an item, we will make every effort to repair or replace it.
If a customer damages:
- Gallery artwork: full payment is the responsibility of the customer
- Paint pottery while shopping: customer is responsible for 50% of the cost; Alpine Arts Center covers the remainder
Photography Policy
We love sharing the creativity that happens at Alpine Arts Center! Photos of classes, events, artwork, and guests may be used for promotional purposes.
If you do not want yourself, your child, or your artwork photographed, please notify us in writing.
Questions?
We are always happy to help! If you have questions about a policy or need assistance with a special situation, please contact us.
