Customer Service Policy
Our customers are our number one priority! Please let us know if there is anything we can do to improve your overall experience at Alpine Arts Center. The policies below enable us to run programs smoothly by giving us adequate time to prepare materials and lessons for each class in order to offer the best instruction possible for our students. We appreciate your business, and hope you will help us to improve our services by registering for classes in advance and honoring our class cancellation policies below. If there is a situation that requires an exception be made to a policy below, please call Alpine Arts Center and ask to speak with an owner or manager. If you have ideas for new programs or classes you would like to see offered at Alpine Arts Center, we would love to hear from you!
Refund/Store Credit Policies
Schedule Changes & Cancellations:
Schedule Changes: Schedule changes will be honored pending availability and will be charged a $10 admin fee per date change. A new date must be selected at the time of the request. We request that changes within 2 weeks of the program date be kept to a minimum. Requests to change within 48 hours will not qualify.
Credit & Refunds: A 70% credit may be requested with at least 2 week’s notice; a 50% credit may be requested with at least 1 week’s notice (store credit preferred, or cash back). With less notice, refunds/credits are not available as materials, lessons, and instructors have been solidified (to-go kits may be requested).
• Please note any private party/lesson deposits are non-refundable.
• For session classes/camps/clubs, the full session must be returned according to the policy above (individual dates cannot be refunded).
* Absence Due To Illness/Emergency:
Absence Due to Illness/Emergency: Please email info@alpineartscenter.org with as much notice as possible and a manager will review these on a case by case basis. If you are able to provide a doctor’s note or other supporting documentation that would be helpful. We will only consider requests received in writing before the program start; you will receive a response within 2-5 business days.
AAC Cancellations:
Programs not held due to inclement weather or an instructor’s absence will be made up at a later date agreed upon by the class. Alpine Arts Center reserves the right to substitute instructors of equal caliber in an emergency. Classes not meeting a minimum enrollment prior to the first day or after the first week of classes will be canceled, and refunds will be given accordingly. Alpine Arts Center reserves the right to refuse admission or dismiss any student without refund due to inappropriate behavior.
Art Supplies & Gallery Items:
Store Returns: Unopened items will be refunded in full minus a 5% restocking fee (within 30 days of purchase).
All gallery artist sales are final as artist commissions are calculated at the time of the sale.
Product Breakage & Issues:
Alpine Arts Center is not liable for any artwork created or brought into our studio. However, if we damage anything we will try to fix it or provide a replacement to the best of our abilities. If a customer breaks a piece of gallery artwork while shopping they are responsible for payment in full. If a customer breaks a piece of paint pottery while shopping they are responsible for paying 50% of the cost and Alpine Arts Center will cover the remainder.
Photography Policy
Please notify Alpine Arts Center in writing if you do not want yourself, your child, or your artwork photographed for promotional purposes.
